How To Buy SysAid: A Comprehensive Guide

Your Guide to buying the best SysAid


SysAid is an advanced IT service management (ITSM) solution designed to help organizations of all sizes streamline their IT operations. This buying guide will provide a comprehensive overview of the features and benefits of using SysAid to help you decide if it's the right ITSM solution for your needs. We'll discuss how SysAid can help you manage everything from incident and problem resolution, to asset management and service request fulfillment. Additionally, we'll look at the implementation and maintenance process, as well as pricing and support options. With this information, you'll have the knowledge you need to decide if SysAid is the right ITSM solution for your organization.

Key features

  1. Compatibility - SysAid must be compatible with the user’s existing IT infrastructure and any other applications they are using, in order to ensure a smooth transition.
  2. Usability - The interface should be intuitive and easy to use. The system should include comprehensive user guides, tutorials, and support to help users get quickly up to speed.
  3. Features - Evaluate and compare the features offered by SysAid to ensure that they suit the user’s needs. Features should include asset management, help desk, customer service, IT process automation, and more.
  4. Integrations - Understanding the range of integrations SysAid offers is important, as well as how easily those integrations can be implemented.
  5. Support - It is important to understand the level of customer support available, as well as the various channels (e.g. phone, email, chat, etc.) through which support is offered.
  6. Pricing - Review the pricing structure to ensure it fits within the user’s budget. Factors such as monthly subscription fees, setup fees, and discounts should be taken into account.
  7. Security - Evaluate the security features included with SysAid, such as user authentication, data encryption, and access control.

See the most popular SysAid on Amazon

Important considerations


  • Easy to Use - SysAid is designed to be user-friendly, making it easy to learn and use.
  • Customizable - SysAid offers customizable features, allowing users to tailor the system to their specific needs.
  • Mobile App - The SysAid mobile app allows users to access and manage their systems from anywhere.
  • Real-Time Monitoring - SysAid provides real-time monitoring, ensuring that any problems with the system are quickly identified and addressed.
  • Scalable - SysAid can be easily scaled to meet the changing needs of the user.
  • Security - SysAid offers advanced security features, keeping your data safe and secure.
  • Support - SysAid has a dedicated support team, ensuring any issues are addressed quickly and efficiently.


  • Cost - SysAid is a paid service; it requires a subscription and is not free to use.
  • Training - SysAid requires users to be trained to properly use the service and understand its features and capabilities.
  • Integrations - SysAid offers limited integrations with other services, so buyers may need to use additional software or services to meet all their needs.
  • Customization - SysAid is not easily customizable, and the available customization options are limited.
  • Support - SysAid's customer support can be slow and unhelpful at times.

Best alternatives

  1. Freshservice - An IT service desk platform that offers comprehensive features to help businesses organize their IT infrastructure and deliver better services.
  2. Zendesk - Zendesk is a cloud-based customer service platform that helps businesses manage customer inquiries, feedback, and requests.
  3. ServiceMynd - ServiceMynd is a modern IT service desk platform that provides automation and collaboration capabilities within the same platform.
  4. Jira Service Desk - Jira Service Desk is an enterprise-grade IT service desk platform from Atlassian that provides advanced customization and automation capabilities.
  5. Ivanti Automation - Ivanti Automation is an IT automation platform that helps customers streamline IT processes and automate routine tasks.
  6. ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus is an all-in-one IT service desk platform that provides the features needed to help customers manage their IT environment.

Related tools, supplies, and accessories

  • SysAid Server - A Java-based server that runs the SysAid platform
  • SysAid Client - The software application used to access SysAid
  • SysAid Mobile - The mobile app used to access SysAid on the go
  • SysAid SDK - A set of software development kits used to extend the capabilities of SysAid
  • SysAid Dashboard - A customizable dashboard for SysAid administrators
  • SysAid Account - An online account that allows users to access SysAid
  • SysAid Reports - A suite of reports available to SysAid administrators
  • SysAid Integrations - Third-party integrations designed to extend the capabilities of SysAid
  • SysAid Support - Professional support services available for SysAid

Common questions

  1. What type of support does SysAid offer?
    SysAid provides a comprehensive support system, including technical support, customer service, training, and troubleshooting, as well as access to an online support center and knowledge base.
  2. What features does SysAid offer?
    SysAid offers many features including powerful incident management, asset tracking, change management, IT service management, security management, service desk automation, analytics, and more.
  3. What type of license does SysAid use?
    SysAid offers both perpetual and subscription licensing models. Through the subscription model, customers can choose between annual or monthly licensing plans.
  4. Does SysAid offer mobile applications?
    Yes, SysAid offers mobile applications for both iOS and Android devices, allowing users to access SysAid from anywhere at any time.
  5. Is SysAid easy to use?
    Yes, SysAid is designed to be user-friendly and intuitive, and features a modern, easy-to-navigate interface.
  6. What types of payment does SysAid accept?
    SysAid accepts payments from major credit cards as well as PayPal and ACH.
  7. What is the best way to get started with SysAid?
    The best way to get started with SysAid is to sign up for a trial version of the service. This allows users to try out the features and see if SysAid is the right fit for their organization.


In 2020, SysAid was awarded 'Best Service Desk Solution' by G2, a leading business software review platform. SysAid was praised for its automated incident management, as well as its comprehensive suite of features, such as asset management, service catalog, and knowledge base. Furthermore, G2 users noted that SysAid was "easy to use" and "very intuitive". This award speaks volumes for the quality of SysAid's service desk solution. Source

Disclaimer: This buying guide was not created by humans, and it is possible that some of it's content is inaccurate or incomplete. We do not guarantee or take any liability for the accuracy of this buying guide. Additionally, the images on this page were generated by AI and may not accurately represent the product that is being discussed. We have tried to convey useful information, but it is our subjective opinion and should not be taken as complete or factual.